Our Strategy | Wolters Kluwer
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Our Strategy

  • Serving the Expanding Needs of Our Customers

    Financial services organizations need solutions and expertise that address growing risk concerns and increasing regulatory complexity. Our business strategy uses deep customer insight to enable us to identify our customer’s needs and develop the right solutions to not only help them manage risk and compliance, but to help them grow safely and profitably as a result. 

    With the following four strategic imperatives, we will continue to provide and enhance the solutions that compliance, risk, finance and audit professionals need to manage risk across their organization. These solutions help our customers stay in front of new regulatory requirements, improve efficiencies and grow their business.

    Expand Globally to Meet the Increasing Needs of Our Customers

    Working with customers across the globe from 30+ offices in 20+ countries, our financial services solutions are building upon our organization's global scale and scope to improve effectiveness for our customers. We will continue to expand our solutions and services to meet customer needs in multiple geographies, regulatory jurisdictions and workflows. We also proactively invest in the markets where our customers are growing and in our global platforms to comprehensively address compliance, operational and financial risk and reporting, as well as enterprise risk management and audit.

    Further Embed Deep Domain Expertise into Our Leading Technologies and Platforms

    We will continue to build on our strength as a Fintech leader to develop and enhance our systems, processes and expertise to acquire, manage and deliver that needed financial industry insight and intelligence to our customers. Leveraging the insight of 400 in-house compliance, risk management, finance and audit experts— lawyers, analysts and specialists, as well as former regulators and compliance officers — we apply and infuse deep domain expertise into our solutions and platforms. With the support of an army of risk management and compliance professionals to help them make the right decisions, our customers can focus on building their business in order to grow safely and profitably.

    Continue to Expand Our Capabilities and Invest in Our Industry-Leading Solutions

    We will continue to enhance and expand the capabilities of our current solutions to help customers more effectively manage risk, compliance, finance and audit at every level of their business. Whether it's the peace of mind that a financial contract is compliant, the insight into risk exposure by portfolio or at the enterprise level, or a purpose-built trusted solution for internal audit, Wolters Kluwer will continue to be the trusted provider that organizations turn to first to help them manage risk and compliance, and grow. 

    Continue to Grow in Order to Meet Evolving Customer Needs

    We will continue to foster a culture of innovation and to develop the strengths of our people, portfolio, processes and systems to quickly deliver the solutions necessary to support the evolving needs of financial institutions.

    We will do this by continuing to integrate proven Operational Excellence disciplines such as Lean Six Sigma, Agile Development and the Net Promoter System into our business efforts, ensuring that the root of everything we do is firmly planted in our customers' needs.

    We will also continue to develop superior delivery capabilities, to ensure we are delivering our products and solutions in the way that best meets the needs of our customers and the markets we operate in. Our efforts-whether modifying existing solutions, evolving a product or developing a new solution-are centered on making our customers' jobs more effective and efficient.